Once confirming your order, a binding agreement is made, and you will automatically receive an e-mail confirming the order. We reserve the right to cancel any orders in the event that the stock level was incorrect at the time of receiving the order, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. In the event that this should happen, we will contact you and give you the opportunity to cancel the order.
If you give false information on your order about your shipping address – by accident or purpose – OnTheBlock has the right to charge the miscalculated shipping costs. If the customer doesn’t provide the correct address details within 48 hours, we have the right to cancel your order.
If you need to change your order, please contact us immediately. We generally process orders within 1-4 hours and after it’s processed, we will be unable to make any changes.
If you have any complaints about your product, please contact us as soon as possible. Please note that we will only review complaints that are made within 30 days after receiving the product.
Right of withdrawal
You have the right to withdraw this agreement within 14 days without giving any reason. During this period, you can do what’s reasonably necessary to assess the product. You may try the product as you would in a physical store. You can also remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try the product, we can charge you for this.
The right of withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, have received the product. To use your right of withdrawal, you can return the product to us within 14 days at the latest, after filling out our online return form. We request that you return the product as much as possible in the original packaging.
For more information on returns, check out our Returns page.