Once confirming your order, a binding agreement is made, and you will automatically receive an e-mail confirming the order. We reserve the right to cancel any orders in the event that the stock level was incorrect at the time of receiving the order, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. In the event that this should happen, we will contact you and give you the opportunity to cancel the order.
If you give false information on your order about your shipping address – by accident or purpose – OnTheBlock has the right to add the miscalculated shipping costs. If the customer doesn’t provide the correct address details within 48 hours, we have the right to cancel your order.
If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-4 hours and after it’s processed, we will be unable to make any changes.
By agreeing to this policy you also agree that you read and accept our returns policy.
Any and all information given to OnTheBlock is treated as confidential. No information is at any point given to any 3rd parties, and is strictly used between the customer and OnTheBlock. We may use your information to contact you about new products, features or promotions that you will not want to miss out on. But, if you do not wish to receive such communications, you may remove yourself from the mailing list.