How do I return an item?
If for any reason you are not happy with your purchase, please fill out the return form on this page within 14 days of the delivery of the order*. After filling out the return form you have another 14 days to return your order to the following address:
Prins Hendrikkade 8B
A confirmation of the return form is not necessary. However, if you’re unsure if you’re still on time to return your order, please contact us before mailing your order.
When exercising your right to return an item, the shipment is paid by the customer. OnTheBlock will not compensate for returned packages lost in the return shipping, this is the customers sole responsibility. Therefor we recommend sending a return with tracking code.Buy One, Get One 50% Off - Return Policy
If bought two items during the Buy One, Get One 50% Off discount deal and you’d like to return one, please keep in mind that the promotion 2nd article 50% discount expires. In that case you pay the original price of the item.
* Please note: This is the date the courier marks the package as “delivered”, not the day the customer picks it up from the delivery point (if the package happens to be delivered to a point up point/neighbours).